In one of a series of advertisements Federal Express (the overnight package delivery service) noted that: “Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive”.
The truth of this assertion cannot be denied: there can be few consumers of services in a modern society who have not felt, at one time or another, each of the emotions identified by Federal Express’ copywriters. What is more, each of us who can recall such experiences can also attest to the fact that the waiting-line experience in a service facility significantly affects our overall perceptions of the quality of service provided.
INTERFACE guarantees to have your report completed within fifteen working days from the date of assessment. If we are unable to deliver on this promise, your invoice will be discounted by 5% for every day that it is late.